Privacy policy

At Mount Pleasant Natural Pools, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or contact us through online forms.

1. What Information We Collect

We may collect the following personal data from you:

  • Name

  • Email address

  • Phone number

  • Postal address (if provided during consultations or quotes)

  • Any information you submit via contact forms or enquiry pages

  • Technical data (e.g., browser type, IP address, pages visited), collected via cookies

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries or service requests

  • Provide quotes and manage customer relationships

  • Improve our website and customer experience

  • Send occasional updates, only if you have opted in

We do not sell, rent, or share your information with third parties for marketing purposes.

3. Cookies and Tracking

Our website may use cookies to enhance user experience, analyse traffic, and optimise performance. You can disable cookies in your browser settings at any time.

4. How We Protect Your Information

We implement appropriate security measures (both technical and organisational) to protect your data from unauthorised access, disclosure, or misuse. Only authorised staff have access to your personal data.

5. Your Rights

If you are located in the UK, EU, or another region with data protection laws, you have the right to:

  • Request a copy of your personal data

  • Ask us to correct or delete your information

  • Withdraw your consent to marketing communications

  • File a complaint with your local data protection authority

To exercise these rights, please contact us using the details below.

6. Data Retention

We only retain your data for as long as necessary to provide our services or comply with legal obligations. If you request deletion, we will remove your information unless legally required to keep it.

7. Third-Party Services

Our website may contain links to third-party sites or services (e.g., YouTube videos, social media). We are not responsible for the privacy practices of those platforms.

8. Updates to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with the revised effective date. We encourage you to review this policy from time to time.

Contact Us

If you have questions about this Privacy Policy or would like to access, correct, or delete your data, please contact us.